Testimonials for J.R. Snider

Shane was such a nice and honest person. He took the time to explain everything. He even fired an issue with the piping that the previous technician did not do. If we have any other problems we will definitely ask if Shane can come back and help us. Thanks Shane 

Extremely professional and knowledgeable. Josh was the technician that came to our house today to service our hot water heater. He was thorough, courteous and took all the time we needed to answer our questions and concerns. 100% satisfied with the service and very much appreciated not being "upsold" on anything.

Thank you JR Snider for your quick response. I appreciate the professionalism of your office staff and Shane. He was confident and helpful in explaining options. The iPad with company products and pricing lends credibility and was key to my decision to spend the (lots!#UNKNOWN#) money for the repair. He explained the benefits and offered the Snider Club.

Very happy with the service and Josh, the technician. He was excellent, efficient and friendly. I was also impressed with the office staff and scheduling. I will definitely keep them on my list , call again and refer to friends and family.

Rock star class professionalism.

Excellent job! Very thorough and knowledgeable. Got the estimate this morning and the work was done by noonish! Did not have to wait for parts or a new water heater! I would highly recommend them!

He found the problem. Very helpful.  

I could not leave enough stars or say enough positive things about my experience with Shane Taylor. He did a thorough inspection of my house and found issues with my water tank and water heater, which he showed me and explained the impact of not addressing the issues. He saw the age of the water tank and, while it had gone out of warranty, he was able to convince the seller to cover a full replacement. He saved me several thousand dollars when it could have been just as easy to sell me a new water heater. You don't see that kind of honesty anymore or that kind of service and true interest in helping the customer. I'm a grateful (and loyal) customer.

Prompt, knowledgeable and fully outlined options and costs of options.

Efficient job done by an experienced and pleasant technician. We'll use this company in the future if we have any plumbing problems or need new equipment requiring the services of a plumber.

Brad was excellent to work with, as always. Very knowledgeable and professional. Exceptional attention to detail and top-notch guidance and service at every point.

Shane did an excellent job helping to find the source of the leak, identifying why water was flowing OUT of a drain pipe, snaking the drain to clear the pipe, and then professionally installing a new hot water heater. Very impressed by Shane's work and professionalism.

Shane was awesome - gave us replacement gas hot water heater options - explained the work he would do - and also explained some of the signs of a pending problem in terms of leaks. Greatly appreciated his visit!

Tommy communicated his arrival time, assessed the issue, gave an estimate (time to complete and cost), had a water heater on the truck and promptly and professionally installed our new heater.

Shane was so polite and quiet and very tidy. Very timely about his arrival and is just a very nice person to be around in general.